Refund policy

Shop Policies

Custom Products

I love to work with customers to make a product as close to what they envision as possible. Customization is what I love and I welcome all ideas for adding specific tooling, flowers, brands, initials, or any other details you might come up with. Using our custom order form is the best way to be sure you get what you are looking for. Giving me the details of the product and design you want as well as good contact information ensures that you and I can be on the same page to ensure you get what you are looking for in a custom leather product. Shoes, knife blocks, holsters, belts, radio straps, and fire gear, if you have an idea shoot it my way and we can work together to make it happen! 

That being said, I do still hold some creative control and believe I know what is needed to make the product the best it can be and of course, I will not copy another artist's design or style. I hand cut, carve, dye, paint, sew and tool absolutely all of my products and they are all one of a kind, toy cap gun holsters aside, no two products are the exact same. 

Measurements

Use these steps to be sure that you get the best fit in a belt, radio strap, or suspenders.

Belts - Using a belt you currently wear, measure starting at the end of the belt (not including the buckle) to the hole you currently use. 

Radio Strap - Radio straps are typically worn under your gear but measure according to what you personally do. Using a piece of rope or string place it across your body over your shoulder from front to back. Bring the two ends together at your hip where you want the radio to attach at your hip. The top of the radio basket will sit here, holding the radio below. Measure the total length of that rope piece.

Suspenders - With your gear on, measure from the top shoulder seam of your shirt down your front to where the top of the suspenders would attach to your gear and repeat that process in the back, starting at the top shoulder seam down your back to where the suspenders would connect to the back of your gear. 

Deposits

Once we speak and nail down your order I will put you on my order list. A NON REFUNDABLE deposit of half the total order cost is required to hold your place in line. Once your order is next up for me to work on I will send an invoice for the remaining balance. Balance must be paid in full be in full. If the balance is not paid within two weeks, your place will be moved down the list until it is paid. If the remaining balance is not paid in full 90 days after the first invoice request is sent DW Leather Maker reserves the right to cancel your custom order without a refund.

All deposits are 100% nonrefundable.

Lead Time

I am a small, one-man-operation, custom shop. Due to high demand, my custom order lead times are currently estimated at 12-16 weeks from the date of your deposit. Please be patient and know that I am putting all the attention and time into each individual order as I will be putting into your own order. This lead time is an estimation and can vary depending on the personal life and current order projects. Please know I will always do my very best to get your order out in a timely manner.

By placing your order and making the deposit you are agreeing to the projected lead time.

Shipping

DW Leather Maker ships using USPS Priority Mail. Currently, we do not ship internationally. We are not responsible for the package once it is handed off to the postal service. We will email shipping information as soon as available but if there is ever a question regarding your tracking number please contact us. If you have questions about tracking or need to file a claim, please contact the shipping carrier FIRST and then contact us so we can also file a missing package claim.